Hi,
Just wondering if anyone out there is using the new Transcript feature for Interactive Scripting (delivered with CRM 7.0 EHP1). I recently wrote this blog describing how the feature works and how to configure it, which I hope contains some useful content. But I'd be interested in any other tips, tricks, gotchas, etc., from anyone who has implemented the feature and is using it. Thanks so much.
Best regards,
John